Privacy Policy

Introduction

fc44 ("we", "us", or "our") operates the online casino and sports betting platform at fc44.bet, serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi. We take your privacy seriously and this Privacy Policy describes in full detail how personal information is handled when you register, deposit, play games, or interact with any feature of our platform.

By accessing or using fc44, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this policy, please discontinue use of the platform immediately.

Information We Collect

Personal Information You Provide

When you create an account or interact with fc44, you voluntarily provide us with certain personal information. This may include:

• Full name, date of birth, and national ID or passport details (for KYC verification)
• Email address, mobile number, and home address
• Payment information including bKash, Nagad, Rocket, Upay account details, or bank account references
• Correspondence and support tickets submitted to our customer service team

Automatically Collected Data

Certain technical data is collected automatically when you use our platform. This includes:

• IP address, device type, operating system, and browser details
• Session data including login times, pages visited, and game activity logs
• Cookie identifiers and similar tracking technologies used to maintain session state and analyze usage patterns

How We Use Your Information

fc44 uses the information we collect for the following purposes, all of which are necessary either to provide our service or to comply with legal obligations:

• Account registration, identity verification (KYC), and age verification to ensure all players are 21 years or older
• Processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Providing customer support and responding to enquiries, complaints, and dispute resolution
• Sending account notifications, transaction confirmations, and service updates by email or SMS
• Fraud prevention, anti-money laundering checks, and platform security monitoring
• Improving platform performance, personalising your gaming experience, and conducting internal analytics

Sharing of Your Information

fc44 does not sell, rent, or trade your personal data. We may share your information only in the following limited and clearly defined circumstances:

Service Providers

We engage trusted third-party service providers (such as payment processors, KYC verification vendors, and IT infrastructure partners) who process data strictly on our behalf and under contractual data protection obligations. These providers are prohibited from using your data for any purpose other than delivering the contracted service.

Legal Obligations

We may disclose personal information where required by applicable law, court order, regulatory authority, or to protect the legal rights, property, or safety of fc44, our users, or the public. In such cases, we will disclose only the minimum information necessary.

Business Transfers

In the event of a merger, acquisition, or asset sale involving fc44, your personal data may be transferred to the acquiring entity. You will be notified via email and/or a prominent notice on our platform prior to any such transfer, and you will retain your rights as described in this policy.

Cookies and Tracking Technologies

fc44 uses cookies and similar tracking technologies to maintain session state, remember your preferences, and gather anonymised analytics data. We use three categories of cookies:

• Essential cookies — required for the platform to function correctly (e.g. session authentication, balance display, game state)
• Analytical cookies — used to understand how players navigate the platform so we can improve the user experience
• Preference cookies — used to store your language choice, display settings, and game lobby filters between sessions

You may manage or disable non-essential cookies through your browser settings. Disabling essential cookies will affect your ability to use the platform, including logging in and accessing your account balance.

Data Retention

fc44 retains your personal data only for as long as is necessary to fulfil the purposes described in this policy or as required by applicable law. As a general rule, account information and transaction records are retained for a minimum of five years from the date of your last activity on the platform, in line with standard financial record-keeping requirements.

When your account is closed or your data retention period expires, we will securely delete or anonymise your personal information so that it can no longer be linked to you, unless continued retention is required by law. If you request deletion of your account, we will action this within 30 days, subject to any outstanding legal hold requirements.

Data Security

fc44 implements a range of technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive account data at rest, role-based access controls limiting staff access to personal data on a need-to-know basis, and regular security testing of our platform infrastructure.

While we take every reasonable precaution, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay and take immediate steps to contain and investigate the incident.

Your Rights

As a user of fc44, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] and we will respond within 30 days:

• Right of Access — you may request a copy of all personal data we hold about you
• Right of Rectification — you may request correction of any inaccurate or incomplete personal data
• Right of Erasure — you may request deletion of your personal data, subject to legal retention obligations
• Right to Object — you may object to our processing of your data for direct marketing or analytics purposes
• Right to Restriction — you may request that we limit processing of your data in certain circumstances

We will verify your identity before actioning any data rights request to ensure the security of your account. We will not charge a fee for standard requests.

Payment Data & Financial Information

When you make a deposit or request a withdrawal on fc44, your payment details are processed through our trusted payment partners. We do not store your full bKash, Nagad, Rocket, or Upay mobile wallet credentials on our servers. Card details (Visa, Mastercard) are handled by PCI-DSS compliant payment processors, and fc44 retains only a tokenised reference sufficient to process refunds or verify transactions.

Transaction histories including deposit amounts, withdrawal requests, and bonus credits are retained as part of your account record for regulatory and dispute resolution purposes. You may view your full transaction history at any time by logging into your fc44 account.

Third-Party Links

The fc44 platform may contain references to game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers operate their own independent platforms and privacy practices. fc44 is not responsible for the privacy practices of third-party game providers or software studios. We encourage you to review the privacy policies of any third-party service you interact with independently of our platform.

Changes to This Privacy Policy

fc44 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification prior to the changes taking effect.

Your continued use of the fc44 platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of how we protect your personal information.

Age Restriction & Minor Protection

fc44 is strictly an adults-only platform. All players must be 21 years of age or older to register, deposit, or participate in any betting or gaming activity on our platform. We take the protection of minors extremely seriously. During the registration and KYC process, we verify the age of all new users. If we discover that a person under the age of 21 has registered an account, we will immediately suspend the account, void any bets or winnings, and return any deposits made, in accordance with our responsible gaming obligations.